Refund Policy & Shipping Details
Refunds and Exchanges (if applicable)
We ONLY replace items if they are defective or damaged during transit, meaning we do not issue out refunds or exchanges for a product that isn’t satisfactory to one’s personal liking.
We would require photo evidence of the defective item for proof that the item is damaged. Once your return is inspected, we will send you an email to notify you that we are further reviewing your claim. Then, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed to your original method of payment.
If you would like an replacement for a defective item, you have 7 days from your delivery date to contact us. Send us an email at firstname.lastname@example.org so we can send you additional information on our replacement process.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. Please note that it may take some time before your refund is officially posted. Depending on your financial institution, it may take up to 3 to 5 business days, not including weekends, to receive your full refund. We encourage you to get in contact with your financial institution for further information. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at: email@example.com
**Items are shipped out via USPS Priority Mail. Please note, that once your items are shipped out, it is now in USPS possession. As of recently, it is to our knowledge, post offices nationwide are currently experiencing extreme delays due to the Covid-19 active pandemic. If your package has not moved since the date it was shipped, please track your package or send us an email at: firstname.lastname@example.org so we can verify any information about your package. Contact USPS for additional information you may inquire. Thank you for your patience during these uncertain times**
We strive to package and ship our candle orders within 1-2 business days after an order has been placed. If there is any significant delay, it will be posted on our main page or you will be emailed.
**Please note, that our candles are handmade with natural coconut wax. We have taken our time to perform test to make sure your candles won’t melt upon arrival. For online shipping, we will have your candle wrapped in thermal packaging to prevent heat damage due to weather or any other conditions the package may be in. If the candle arrives melted at it’s surface, IT IS NOT considered defective. To resolve this issue you can simply clean the rim surface with a towel and wipe accordingly. If the candle arrived defective or beyond unacceptable measures, please email us at: email@example.com to further discuss your claim.
Once the order has shipped, it is out of "Pure Euphoria Candles" responsibility. If your item appears to be lost or stolen we will do everything we can to locate it. We cannot guarantee a refund for this matter.
Please be sure to check your tracking information. Your tracking information can be found in the email associated with the order. If your package has not been moved in more than 3 days, or you think the package may have been stolen...
Please contact us at: firstname.lastname@example.org
Any other inquiries, please provide us with your full name or order number down below. Please allow us 24 hours to respond to your request.
Thank you for shopping and supporting our small business!