Refund Policy & Shipping Details

Refunds and Exchanges (if applicable)

We ONLY replace items if they are defective or damaged, meaning we do not issue out refunds or exchanges for a product that isn’t satisfactory to one’s personal liking.

We would require photo evidence of the defective item for proof that the item is damaged. Once your return is inspected, we will send you an email to notify you that we are further reviewing your claim. Then, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you would like an exchange for a defective item, you have 7 days from your delivery date to contact us. Send us an email at infopureeuphoriacandles@gmail.com so we can send you information for the next steps on our exchange process. 

Late or missing refunds (if applicable)  
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. Please note that it may take some time before your refund is officially posted. Depending on your financial institution, it may take up to 3 to 5 business days, not including weekends, to receive your full refund. We encourage you to get in contact with your financial institution for further information. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at: infopureeuphoriacandles@gmail.com


Shipping

**Items are shipped out via USPS Priority Mail. Due to current COVID-19 related delays, please allow 5 to 7 business days for your order to ship. Thank you for your patience during these uncertain times**

We strive to package and ship our candle orders within 1-2 business days excluding post office related holiday hours.  If there is any significant delay, it will be posted on our main page or you will be emailed.

**Please note, that our candles are 100% natural coconut wax. We have taken our time to perform test to make sure your candles won’t melt upon arrival. For online shipping, we will have your candle wrapped in thermal packaging to prevent heat damage due to weather or any other conditions the package may be in. If your candle is melted at it’s surface IT IS NOT considered defective. To resolve this issue you can simply clean the rim surface with a towel and wipe accordingly. If the candle arrived defective or beyond unacceptable measures, please email us at: inforpureeuphoriacandles@gmail.com to further discuss your claim. 

 Local Delivery

PLEASE NOTE: Due to the recent events of COVID-19, ALL of our deliveries are contactless to ensure the safety of all parties involved in the transaction. Thank you for cooperation!

We offer local delivery within a 20 mile radius in the New Orleans/ Metairie area for a limited time. If you have chosen the option of local delivery, please allow some time for us to prepare your order. We offer same day delivery and once your order is confirmed, we are making our way to you. Please make sure the address is correct and you are residing at the place you want your item to be delivered. We allow a 10-minute grace period for drop-off, before we leave for our next destination. If you are not residing at the area of choice during active delivery, you will be emailed and we will accommodate a more preferable time for you to receive your order at your best convenience. If we do not receive any feedback after attempting drop-off, we will not approve a refund for your candle. We DO NOT leave packages on the porch or in the mailbox. We prefer you to physically receive your item due to weather and safety circumstances. Our drop off days are Monday-Wednesday from 1pm to 4pm. Please note if you ordered our product the day of, between our delivery days and hours, you will receive your items the same day. If you do not order between our delivery days ( Thurs, Fri, Sat, or Sun), you will receive your items the following Monday. Any order placed after 5pm CT, will be delivered the next day during our operating business hours. Also, please be vigilant, that we will not deliver packages under any bad weather circumstances. We will resume deliveries the following business day or when the weather has fully cleared for safety precautionarvys.

Lost Packages 

Once the order has shipped, it is out of "Pure Euphoria Candles" responsibility. If your item appears to be lost or stolen we will do everything we can to locate it.

Please be sure to check your tracking information. Your tracking information can be found in the email associated with the order. If your tracking has not moved in more than 3 days, or you think the package may have been stolen...

Please contact us at: infopureeuphoriacandles@gmail.com

Please provide us with the following detailed information and allow us 24 hours to respond to your request.

First & Last Name (of the order)

Email address 

Order (Invoice) Number

Shipping provider (if known)

Item purchased and price 

 

Thank you for shopping and supporting our small business!